Refund Policy

Refund & Satisfaction Policy

We’re serious about great coffee—and we want you to feel good about ordering from us. Here’s how our policy works:

First-Time Orders — Try Us Out

If this is your first order, we’ve got you covered.

If you’re not happy with your first bag for any reason, we’ll give you a full refund. No hassle, no interrogation—we just want you to feel confident giving us a shot.

Returning Customers — Future Orders

Because coffee is a perishable product, we can’t accept returns or offer refunds on orders after your first purchase.

That said, if something goes wrong—like your order arriving damaged—we’ll absolutely take care of it. Just follow the guidelines below so we can help you quickly.

Damaged Orders

• If your order shows up damaged, let us know within 48 hours of delivery.
• Be sure to include photos of the package and the product so we can sort it out fast.
• After 48 hours, we’re not able to offer replacements or refunds.

Shipping Costs

• Express shipping is non-refundable. This includes Next Day Air, 2nd Day Air, 3 Day Select, and any expedited option chosen at checkout.
• Ground shipping is also non-refundable, unless the issue was clearly caused on our end.

A Quick Note

We aim to keep things fair and straightforward. While we do have firm policies in place, we genuinely care about your experience and will always do our best to make things right when there’s a legitimate issue.

If something’s off, just reach out—we’re here to help.